Carl's Collision Center, Inc.

 To all Carls Collision Center’s Industry Partners;

Carl’s Collision Center is proud to announce that we are partnering up with Collision Quest in an effort to deal with the current changes in the automobile repair industry.  We are posing ourselves to set the industry standard by Going Beyond Lean.  We are implementing the Lean Six Sigma Initiative with the Theory of Constraints.  This is going to be our new business model in which we will provide a cost effective repair process to our customers.  Under this model we will be able to streamline the entire repair process for our customers from the ordering and receiving of the proper parts to reducing both the repair time and rental days for our customers, as well as maintaining our high quality work and customer satisfaction. 

For us to meet and exceed our customer needs and expectations we are asking for all of our suppliers and insurance companies that we do business with to assist us with our initiative. We are asking our suppliers to aide in the continuing of our supply of parts in a timely manner, and for those that already do this, we thank you.  We are asking our appraisers and adjusters to send us our estimates and supplements within the time frame established by the Great Commonwealth of Massachusetts under CMR 212.  This will allow all involved to give our common customers a better experience.  We look forward to working with everyone to elevate the industry to the next level.   Should you have any questions or comments regarding this Initiative feel free to stop by our shop to discuss it with me or call me to discuss.

Sincerely,

Carl Garcia